Where your information comes from
Three places. That's it.
From you
- Your account. If you create one, we keep your email address, username, display name and password, plus anything optional you add to your profile: an avatar, a bio, your date of birth, your gender.
- What you make. Videos, photos, blog posts, comments, messages and anything else you publish or share.
- What you send. Messages to other users, questions to support, and feedback.
- Payments. When you buy something we receive billing details and the transaction record. Third-party providers handle the actual payment, and we do not store full card numbers.
From your device, automatically
- Device details: type of device, operating system, browser, unique device identifiers and mobile network information.
- Usage: pages you open, features you use, how you interact with content, how long you stay and which page sent you here.
- Location: an approximate location worked out from your IP address. A more precise location only if you allow it on your device.
- Logs: server logs that note your IP address, access times and system activity.
From other companies
- Sign-in providers. Log in with a service such as Google or Apple and we may receive your name, email address and profile picture from it.
- Analytics partners. If you choose Accept all in the cookie bar, Google Analytics runs on the site and we receive aggregated reports from it that help us see how the platform is used. If you choose Essential only, it does not collect analytics data from your visit.
Your camera during matches and calls
Omigo Chat is a video product, so this part deserves its own section. Starting a match asks your browser for camera and microphone access, and nothing opens until you allow it. The live picture and sound travel between you and the other person through a third-party real-time video provider, which has to handle that stream to deliver it.
Still frames for safety checks
While you are on the matching screen or in a call, the service can take still images from your own camera, run face detection on them in your browser, and send the results to us: how many faces are in the frame, whether a face is there at all, how much of the frame it fills, a confidence score and the overall brightness, together with the ID of the match or call it came from. When our settings call for it, the still image itself is uploaded too. This is switched on and tuned from our side, not by a setting you can see in the app, which is why we spell it out here.
These frames are used for safety checks only: making sure there is a real person on camera rather than an empty frame or a photo held up to the lens, and catching cameras pointed at things the other person never agreed to see. They are not used to build a profile of you, to train software, or to choose who you are matched with. They do not appear on your profile, they are not shown to the person you were talking to, and we treat them as safety data, kept only as long as explained under How long we keep it.
Who can see what
Parts of Omigo Chat are social by design, so some things you add are meant to be seen. Here is the split.
- Nickname and display name (May be public). Shown on your profile and next to what you post.
- Profile photo or avatar (May be public). Shown on your profile, beside your posts and comments.
- Public profile page (May be public). Reachable at its own URL, and search engines may index it.
- Videos and posts (May be public). Visible to everyone once published publicly; can turn up in search results.
- Blog content (May be public). Published articles are open to anyone and may be indexed.
- Public comments (May be public). Shown alongside the content you commented on.
- Email address (Private). Never shown publicly. Used to verify your account and to reach you.
- Phone number (Private). Never shown publicly. Used for account security if you add one.
- Password (Never shared). Stored encrypted. Nobody can see it, our staff included.
Once something is public it can be viewed, shared and picked up by search engines. You can delete it whenever you like. Even so, cached copies in search results or on third-party services may hang around for a while, and search results do not update the moment you delete or edit.
Why we use it
- To run the service: operate the platform, process transactions, deliver the features you ask for.
- To tailor it: content recommendations, match suggestions, interface preferences.
- To talk to you: service notices, answers to your questions, support.
- To keep people safe: detect and prevent fraud, abuse, and breaches of our Terms and Community Guidelines.
- To improve things: study usage patterns, fix bugs, build new features.
- Because the law says so: meet legal obligations, enforce our terms, and protect the rights, property or safety of our users and the public.
How long we keep it
As long as we need it to run the service, meet legal obligations, settle disputes and enforce our agreements. In practice:
- While your account is active, its information stays.
- Delete your account and we remove or anonymize your personal data within a reasonable period, unless the law requires us to keep it.
- Public content that other people viewed or interacted with may be kept in anonymized form after the account is gone.
- Still frames from safety checks, and the results worked out from them, are kept only as long as a safety review, a dispute about a report or a legal obligation needs them.
- Some data is kept longer for legal, tax or regulatory reasons.
What you can ask us to do
Depending on where you live, you may have the right to:
- Access a copy of the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Delete your personal data, subject to some legal exceptions.
- Take it with you in a machine-readable format (portability).
- Opt out of marketing messages, using the unsubscribe link in the email or your notification settings.
- Restrict how we use your data in certain circumstances.
To use any of these, write to [email protected]. We will answer within a reasonable time and in line with the law that applies to you.
Anyone under 18
Omigo Chat is not meant for anyone under 18, or under the minimum age where you live if that is higher. We do not knowingly collect personal information from people below that age.
If we find out we collected it anyway, we take steps to delete it as quickly as we can. Think a minor has given us their information? Tell us at [email protected]. More on this in our Child Safety page.
How we protect it
We use technical and organizational measures against unauthorized access, alteration, disclosure or destruction, including:
- encryption in transit (TLS/SSL) and at rest;
- regular security assessments and vulnerability testing;
- access controls and authentication;
- storage on industry-standard infrastructure;
- data-protection training for staff.
No way of sending or storing data over the internet is 100% secure, and we will not pretend otherwise. Use a strong password you don't use anywhere else, and think twice before sharing personal details with someone you just met.
Other companies' services and links
Links on Omigo Chat can take you to websites, services or apps we do not run. This policy stops at our door; theirs applies on their side, so read it.
We also plug into outside services for:
- social login and sharing
- payment processing
- analytics and performance monitoring
- content delivery and hosting
- customer support tools
Each of them has its own privacy policy and data practices.
Changes, and how to reach us
Our practices, technology and legal duties change, and this policy will change with them. For material changes we will update the "Last reviewed" date at the top, let you know on the platform or by email when the change is significant, and give you a chance to read the new version before it takes effect.
Keep using Omigo Chat after a change and you accept the updated policy.
Questions about any of this go to [email protected].