The official channel
Omigo Chat has a single support channel for user questions, account issues, payment problems, safety reports and policy questions. Using it means your issue reaches the right place, and it keeps you away from people pretending to be us.
Email: [email protected]
To report a specific person, it is quicker to open their profile and use Report there. Reports are reviewed.
Try this first
Most blank pages and failed calls clear up with one of these:
- refresh the page, or log out and back in;
- check your network connection;
- check that the browser is allowed to use your camera and microphone;
- try another supported browser or device.
What you can write about
Account and login
- Login failures or access problems
- Password reset or email verification
- Account restrictions or suspicious activity
- Linking or updating account details
Profile and content review
- Avatar, nickname, bio or profile review
- Content that was removed, limited or rejected
- Questions about a moderation decision
- Concerns about what is publicly visible
Messages, matching and calls
- Chat not available
- Matching not working
- Voice or video calls failing
- Reports of harassment, abuse or suspicious behaviour
Payments and purchases
- Failed payments or an odd order status
- Coins, VIP, gifts or benefits not delivered
- Trouble accessing something you bought
- Other order questions
Clubs and community
- Creating or joining a club
- Club avatar, name or introduction review
- Disputes between users
- Questions about the Community Guidelines
Policies and safety
- Privacy Policy questions
- Terms of Service questions
- Safety, fraud, impersonation or underage concerns
- Other compliance or rule questions
What to put in your message
The more context you include, the easier it is for us to work out what happened. Where you can, include:
- your account identifier or other account details;
- the page, feature or service involved;
- roughly when the problem happened;
- a clear description of what went wrong;
- screenshots, if you have them;
- order or payment details, if it is about a payment.
Leave out anything sensitive we don't need, such as your password, a verification code or your complete card number.
People pretending to be us
Be careful with anyone who claims to represent Omigo Chat outside our official channels.
- Never share passwords or one-time verification codes.
- Ignore unofficial payment instructions and outside requests to collect money.
- Report suspicious links, impersonation, scams or abuse straight away.
- If you think your account or payment details are at risk, contact support as soon as you can.
How requests are handled
We look at each request according to its type, how serious it is, how clear the information is, and any verification needed to resolve it safely.
Requests about account security, payment exceptions, abuse reports, community safety or policy enforcement may need extra review before we can give a final answer or take action.